doublechecked

Privacy Policy

Last updated: April 2026

This Privacy Policy explains how DoubleChecked, a product of VendLab Ltd ("we", "us", "our"), collects, uses, shares and protects information about you when you visit our website or use our services.

1. Who we are

DoubleChecked is operated by VendLab Ltd. If you have any questions about this policy or your personal data, contact us at trevor@vendlab.com.

2. Information we collect

Information you provide

  • Contact details (name, email, company) when you fill in our contact form.
  • Account and Amazon Seller Central authorisation data when you sign up to our service.
  • Any messages or correspondence you send to us.

Information collected automatically

  • Device, browser and IP information when you visit our website.
  • Usage data such as pages visited and interactions, via cookies and similar technologies.

3. How we use your information

  • To provide, operate and improve our auditing and reimbursement service.
  • To respond to enquiries submitted via our contact form.
  • To communicate with you about your account, support and service updates.
  • To comply with legal obligations and prevent fraud or abuse.

4. Legal basis for processing (UK/EU users)

We process personal data on the basis of contract performance, our legitimate interests (operating and improving our service), your consent (where required, e.g. marketing cookies) and compliance with legal obligations.

5. Sharing your information

We share data only with:

  • Service providers who help us run our business (hosting, email delivery, analytics).
  • Amazon, where strictly necessary to operate the reimbursement service on your behalf.
  • Authorities, where required by law.

We do not sell your personal data.

6. Data retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Contact form submissions are retained for up to 24 months.

7. Your rights

Depending on where you live, you may have the right to:

  • Access, correct or delete the personal data we hold about you.
  • Object to or restrict certain processing.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with your local data protection authority (e.g. the UK ICO).

To exercise these rights, email us at trevor@vendlab.com.

8. Cookies

We use essential cookies to operate the site, and may use analytics cookies to understand how visitors use it. You can control cookies through your browser settings.

9. International transfers

Your data may be processed in countries outside the UK/EEA. Where this happens, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your information.

10. Security

We apply reasonable technical and organisational measures to protect your data. However, no system is 100% secure — please contact us if you believe your account has been compromised.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent version.

12. Contact

Questions about this policy or our data practices? Email trevor@vendlab.com.