Help & Support
Everything you need to get started with DoubleChecked, connect your Amazon account, and get answers to common questions.
Getting started
Connecting your Amazon account
Sign in to DoubleChecked and click Connect Amazon. You'll be taken to Amazon Seller Central to authorise SP-API access. We only request read-only roles needed for auditing — you can review or revoke access at any time from Seller Central.
Understanding your audit
DoubleChecked scans 18 months of FBA activity for lost or damaged inventory, incorrect fees, missing reimbursements, customer return discrepancies, and shipment shortages. Each finding is reviewed before a claim is filed with Amazon.
Tracking your recoveries
Your dashboard surfaces every claim DoubleChecked files on your behalf — the issue type, amount requested, current status, and final reimbursement credited to your account. Filter by marketplace or date to dig deeper.
Frequently asked questions
Contact support
Can't find what you're looking for? Our team is here to help.